You can tell if your media has synced to your Apple TV easily from the "Screen Manager View" in your Playlister Manage account. The Screen Manager is labeled Screens in your mint toolbar.
All your TV screens with Apple TV hooked up will appear in this view as online or offline. If the Apple TV is offline you will see a yellow cloud with a slash through it. If a screen is offline it means that the Apple TV is turned off or the WiFi is down.
Begin by clicking the TV screen that you would like to learn about. Next, scroll through the media and see what icon is listed by each item.
If your media isn't loading the issue might be related to your WiFi or internet dropping in the room. If you are seeing a message like the one below with the gear, and your screen is online, that usually means there is an issue with the internet in that room.
If you see the red warning below in the screen detail view that means the issue is related to a bad file. Please delete the file out of your account and re-upload the file.
If you see the spinning loading icon below in the screen detail view that means the content is downloading to the Apple TV. WiFi speeds impact the download times of videos. All future and present playlists are downloaded at once. So if you have several playlists it could take time to download the content.
Please report to your support agent what are the up/down speeds in the rooms that are buffering video files.
Larger video files will take 5-15 minutes to download over the speed at 30-50 MBPS
Playlister can run completely offline, however for best performance while downloading content we recommend a 10mbps download and 5mbps upload speed at minimum.
Playlister Pro devices are fully compliant with HDCP. The HDCP protocol can be removed by external devices for integration with SDI or video distribution infrastructure.
Playlister Manage is compliant with the latest versions of Safari, Chrome, Internet Explorer, and Edge.