We want to ensure you get all your videos on Playlister as smoothly as possible.
When you upload a video into Playlister, we process all the videos in AWS MediaConvert to meet the spec for perfect playback on an Apple TV. Because an Apple TV will crash if it does not have the proper video file setting for playback.
If your video file is larger than 500MB, the time your video file takes to process in AWS MediaConvert can take several minutes and be longer than the upload.
To speed up the processing of your video files, make sure the video file meets these specs when you upload:
- Have an internet speed of at least 10 Mbps
- File type: MOV, MP4
- Aspect Ratio: 16x9
- Max File Size: 4Gb
- Audio: 2 Channel Stereo
- Encoding: AVC (H.264), HEVC (H.265), MPEG-2, Apple ProRes
- Have an internet speed of at least 20 Mbps
- Resolution: 1920x1080
- Frame Rate: 29.97p or 30p
- Max File Size: 2Gb
- Encoding: AVC (H.264)
- Bitrate: VBR 2 pass
- Target Bitrate: 2Mbps
- Max Bitrate: 7Mbps
- If your video does not have sound, please make sure to export in Stereo, NOT Mono
Here are file setting templates you can use to ensure the files meet the specs above:
Playlister - Adobe Export Settings.epr (Updated for 2023)
Playlister - Handbrake Preset (Last Updated - 2023)
File type: GIF, PNG, JPG
Aspect Ratio: 16x9
File Type: PNG
If you get your videos from Orange, Wonder Ink, Grow, or Gospel Project, please pass these specs to their support teams. All curriculum providers should automatically export videos with these settings because it is what Apple recommends for TVs.
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