Fix your missing Orange content

February 18, 2021 18:22
Updated

First >> Try unlinking and relinking your Orange account in settings.

If that doesn't work, we've found that if your linked libraries or Orange content aren't showing up, it could be because of three issues:

1. Did you link the right Orange account? Some churches have more than one Orange user and account. You can link more than one user by clicking "Link Account" and adding additional Orange users.

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2. When does your Orange subscription begin? For example, if the subscription begins on April 1, then your content won't appear until April 1. In the meantime, you can upload your content manually into the Media Manager.

3. Do you subscribe to the right package with Orange to get the videos?

Here are the packages we support:

https://support.playlister.app/hc/en-us/articles/360052562553-Which-Orange-Curriculum-Products-are-supported-by-the-Playlister-instant-integration-

If a file is in the "Other Downloads" section of Playlister, or if it is a seasonal file (ex: VBS curriculum) then it will not be imported. You can upload these files in the media manager.

⏩ Please note: You can download your missing files from the Orange Store and manually upload them into Playlister's Media Manager.

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