Fix your missing Orange content

1. The most effective fix you can do if Orange isn't showing up is to unlink and relink your Orange account.

Settings > Account Info > Look under the "Integrations" header (pictured below)

Click the X icon next to your email address, then click the Link Account button.

2. Still not working? Did you link ALL your Orange accounts?

Some churches have more than one Orange user and account. You can link more than one user by clicking "Link Account" and adding additional Orange users.

3. Still no luck? When does your Orange subscription begin or end?

For example, if the subscription begins on April 1, then your content won't appear until April 1. In the meantime, you can upload your content manually into the Media Manager.

4. Do you subscribe to the right package with Orange to get the videos?

Here are the packages we support:

https://support.playlister.app/hc/en-us/articles/360052562553-Which-Orange-Curriculum-Products-are-supported-by-the-Playlister-instant-integration-

5. Did content sync, but you can't find the files you need? Search for the file or content that is missing. 

How to Search Media in Playlister

⏩ Please note: You can download your missing files from the Orange Store and manually upload them into Playlister's Media Manager.

If you can't locate an Orange file, please content our team at support@playlister.app and we will be happy to assist you in locating or importing the file. We work quickly with Orange to ensure your files are sent to us, from Orange.