Here are some things to try to re-upload successfully:
- Make sure there are no special characters in the file name (ex: ? , $ , ‘)
- Make sure the file is one of the following formats: MOV, MP4, JPEG, PNG, MP3
- Make sure your video encoding is optimized for playback on an Apple TV
- Try plugging your computer into ethernet or connecting to better WiFi and uploading the file again
Please email firstname.lastname@example.org if you continue having problems with uploads.
Our team is happy to take the file from you and upload it to your account.